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Title
Text copied to clipboard!Dispatcher Clerk
Description
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We are looking for a highly organized and detail-oriented Dispatcher Clerk to join our team. The ideal candidate will be responsible for coordinating and managing the dispatching of vehicles and personnel to ensure timely and efficient service delivery. This role requires excellent communication skills, the ability to multitask, and a strong sense of urgency. The Dispatcher Clerk will work closely with drivers, customers, and other team members to ensure that all dispatch operations run smoothly. Key responsibilities include scheduling and dispatching drivers, maintaining accurate records, and handling customer inquiries and complaints. The successful candidate will have a strong understanding of dispatch software and be able to quickly adapt to changing situations. This is a critical role that requires a proactive approach and the ability to think on your feet. If you are a problem solver with a passion for logistics and customer service, we want to hear from you.
Responsibilities
Text copied to clipboard!- Schedule and dispatch drivers to appropriate locations according to customer requests, specifications, or needs.
- Coordinate and monitor the status of dispatched vehicles and personnel.
- Maintain accurate records of dispatch activities, including times, locations, and personnel involved.
- Communicate with drivers to provide updates, instructions, and support.
- Handle customer inquiries and complaints in a professional and timely manner.
- Ensure compliance with company policies and procedures.
- Monitor and manage the availability of vehicles and personnel.
- Prepare and distribute daily, weekly, and monthly dispatch reports.
- Collaborate with other departments to ensure seamless operations.
- Assist in the development and implementation of dispatch policies and procedures.
- Use dispatch software to track and manage dispatch activities.
- Provide training and support to new dispatchers and drivers.
- Ensure that all dispatch activities are conducted in a safe and efficient manner.
- Respond to emergency situations and coordinate appropriate responses.
- Maintain a clean and organized dispatch area.
Requirements
Text copied to clipboard!- High school diploma or equivalent; additional education or certification in logistics or related field is a plus.
- Proven experience as a dispatcher or in a similar role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using dispatch software and other relevant computer applications.
- Ability to work under pressure and handle stressful situations.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Knowledge of local geography and traffic patterns.
- Valid driver's license and clean driving record.
- Ability to lift and carry up to 25 pounds.
- Strong customer service skills.
- Ability to adapt to changing situations and priorities.
- Basic understanding of vehicle maintenance and repair.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience as a dispatcher?
- How do you handle stressful situations and ensure timely dispatching?
- What dispatch software are you familiar with?
- How do you prioritize tasks when managing multiple dispatch requests?
- Can you provide an example of a time when you resolved a customer complaint?
- How do you ensure accurate record-keeping in your dispatch activities?
- What steps do you take to maintain effective communication with drivers?
- How do you handle emergency situations that require immediate dispatch?
- What strategies do you use to manage the availability of vehicles and personnel?
- How do you stay organized and ensure that all dispatch activities run smoothly?
